The big picture: Oregonians showed strong support for greater accountability in the insurance industry when aligning with statements that best matched their views on the topic. These findings are consistent with earlier research from 2024, which shows that 81% of respondents consider it important for the insurance industry to follow the same consumer protection laws as other industries.
The big picture: Scams and fraud continue to be the most commonly reported type of mistreatment in our annual statewide consumer survey, and nearly half of older adults aged 65+ in Oregon reported having experienced unfair treatment in the form of scams or fraud in the last 12 months.
The big picture: Oregon consumers are feeling the impacts of rising costs and ongoing financial pressures, leaving many underprepared for the unexpected. Even so, Oregonians are pushing back against unfair business practices.
The big picture: Nearly 3 out of 5 Oregon consumers (57%) took deliberate actions to seek justice and prevent harm to others, such as reporting a scam or fraud (31%), helping someone else understand their rights by sharing a tip or resource (19%), or filing a consumer complaint (17%).
Research directly informs the issues and solutions we focus on at OCJ. One way we support ongoing exploration of consumer injustice is through the University of Oregon's Consumer Protection Research Grant. Check out the latest OCJ funded projects here.
Many Oregonians experience issues with insurance companies and think providers should be held more accountable.
The Fall 2024 Statewide Consumer Survey marks our fourth round of consumer issues research, highlighting the most pressing areas for focus as we work to build an Oregon that’s more fair and equitable for all.
In 2020, Oregon experienced a series of devastating wildfires. A jury found utility company PacifiCorp liable for the destruction because it refused to cut power and live wires sparked the flames.
New legislation introduced in 2025 may help address some of its fallout.
Our most recent Spring 2024 Statewide Consumer Survey provides us with three sets of data (including our Spring 2023 and Fall 2023 findings) to build upon our understanding of consumer issues, inform our legislative work, and help us better support Oregonians.
Research is one tool we are using to understand and address the injustices faced by consumers. Read about the 2024 projects funded through our partnership with the University of Oregon's Consumer Protection Research Grant.
Last spring, OCJ set the stage to regularly seek the input of consumers through a representative statewide survey. In October 2023, we built on those results and asked new questions to understand how a variety of consumer issues are experienced throughout Oregon.
