I bought my car believing it was in good running condition and it wasn’t. Took me months to pay off mechanic other bills got pushed to the side.
Issue No. 1 in our Consumer Confidence Comics series tackles the car-buying process from start to finish so you can navigate the transaction with knowledge and confidence.
Doubling as a coloring book (for when you want to unwind with some educational reading), this comic will help you confidently tackle the complicated transaction of buying a used car.
Our handout outlines essential questions to ask the dealer about the used car you want to buy. Print and bring it with you to the dealership.
Check out easy-to-read articles and helpful resources on auto-related topics and consumer justice issues.
Our most recent Spring 2024 Statewide Consumer Survey provides us with three sets of data (including our Spring 2023 and Fall 2023 findings) to build upon our understanding of consumer issues, inform our legislative work, and help us better support Oregonians.
Can you believe it’s been almost a month since we hosted a party with over 90 guests to launch our first Consumer Confidence Comic, Purchasing a Used Car? We want to give a huge shoutout to our friends, family, colleagues, and collaborators for joining us on June 14 to celebrate the launch of this new educational resource. The event was unforgettable!
If buying a used car, you may need financing for your purchase. For many consumers, auto financing is a complicated and hard-to-understand process, even for those who have previously financed vehicles. Learn how financing works and how to maximize financing on your next vehicle purchase.
I feel like the auto loan industry takes advantage of people with low income or poor credit by providing them with high interest loans.
Putting the wheels in motion for pro-consumer policies
Among our top priorities, OCJ continues to advance and champion policies that address auto-related consumer issues. In the 2023 legislative session, we introduced legislation (HB 2801) that would end the harmful practice of yo-yo financing, setting the stage to protect consumers from deceptive auto industry tactics. Our current Auto Cohort is working to elevate solutions to address some of these predatory practices.
It’s essential our hard-won policy wins and consumer rights are upheld. These state and federal agencies either enforce auto-related regulations, provide consumer information, or both.
The FTC offers consumers auto information and enforces regulations that specifically relate to cars.
Access online resources specific to Oregon or call their toll-free helpline at 888-877-9392.
The CFPB enforces federal consumer financial laws to hold financial service providers accountable for their actions.
The Oregon State Board of Towing regulates and enforces towing laws in Oregon.
The Business Regulation section of the DMV handles complaints about vehicle dealers.
Auto-related consumer issues consistently rank near the top when it comes to unfair and illegal practices impacting Oregonians, according to our statewide research.
Oregonians that are at least somewhat willing to wait 3-5 days to finalize financing, while now car buyers often drive off the lot with their new vehicle the same day, even before the loan is finalized.
Engage with us and contribute to OCJ's efforts to address auto-related consumer issues.
Learn more about our policy and advocacy efforts. Reach out if you are interested in testifying to lawmakers on behalf of auto-related matters and solutions.
Sharing our stories drives change and supports our communities. Have you faced an auto-related consumer issue that could help others?
Auto-related consumer issues are persistent and widespread. Do you need help navigating a legal issue related to auto purchasing, repairs, or financing?
