I bought my car believing it was in good running condition and it wasn’t. Took me months to pay off mechanic other bills got pushed to the side.
Issue No. 1 in our Consumer Confidence Comics series tackles the car-buying process from start to finish so you can navigate the transaction with knowledge and confidence.
Doubling as a coloring book (for when you want to unwind with some educational reading), this comic will help you confidently tackle the complicated transaction of buying a used car.
Our handout outlines essential questions to ask the dealer about the used car you want to buy. Print and bring it with you to the dealership.
Check out easy-to-read articles and helpful resources on auto-related topics and consumer justice issues.
Just over two months remain in the 2025 Oregon legislative session, and we are excited to share an update on our work at the state Capitol advancing pro-consumer legislation to help Oregon families thrive while defending against legislation that does the opposite.
The Fall 2024 Statewide Consumer Survey marks our fourth round of consumer issues research, highlighting the most pressing areas for focus as we work to build an Oregon that’s more fair and equitable for all.
OCJ is approaching the 2025 legislative session with a strong sense of purpose and responsibility, knowing the work we are advancing now is critical to building the future Oregonians deserve.
I feel like the auto loan industry takes advantage of people with low income or poor credit by providing them with high interest loans.
Putting the wheels in motion for pro-consumer policies
Among our top priorities, OCJ continues to advance and champion policies that address auto-related consumer issues. In the 2023 legislative session, we introduced legislation (HB 2801) that would end the harmful practice of yo-yo financing, setting the stage to protect consumers from deceptive auto industry tactics. Our current Auto Cohort is working to elevate solutions to address some of these predatory practices.
It’s essential our hard-won policy wins and consumer rights are upheld. These state and federal agencies either enforce auto-related regulations, provide consumer information, or both.
The FTC offers consumers auto information and enforces regulations that specifically relate to cars.
Access online resources specific to Oregon or call their toll-free helpline at 888-877-9392.
The CFPB enforces federal consumer financial laws to hold financial service providers accountable for their actions.
The Oregon State Board of Towing regulates and enforces towing laws in Oregon.
The Business Regulation section of the DMV handles complaints about vehicle dealers.
Auto-related consumer issues consistently rank near the top when it comes to unfair and illegal practices impacting Oregonians, according to our statewide research.
Oregonians that are at least somewhat willing to wait 3-5 days to finalize financing, while now car buyers often drive off the lot with their new vehicle the same day, even before the loan is finalized.
Engage with us and contribute to OCJ's efforts to address auto-related consumer issues.
Learn more about our policy and advocacy efforts. Reach out if you are interested in testifying to lawmakers on behalf of auto-related matters and solutions.
Sharing our stories drives change and supports our communities. Have you faced an auto-related consumer issue that could help others?
Auto-related consumer issues are persistent and widespread. Do you need help navigating a legal issue related to auto purchasing, repairs, or financing?
