News

Our most recent Spring 2024 Statewide Consumer Survey provides us with three sets of data (including our Spring 2023 and Fall 2023 findings) to build upon our understanding of consumer issues, inform our legislative work, and help us better support Oregonians.

Woman in light blue sweater thoughtfully looking at a computer screen. Read the article

Can you believe it’s been almost a month since we hosted a party with over 90 guests to launch our first Consumer Confidence Comic, Purchasing a Used Car? We want to give a huge shoutout to our friends, family, colleagues, and collaborators for joining us on June 14 to celebrate the launch of this new educational resource. The event was unforgettable!

Blue inflatable floppy tube guy with a smiley face at an event entrance. Read the article

Explore key tips for buying a used car. Learn to avoid common pitfalls that support informed choices at the dealership.

Illustration of people discussing car buying, maintenance, and features. Read the article

You did everything right in purchasing your used car from a dealer. Despite this, before long, you start experiencing problems. First, it’s a check engine light, then next, it’s overheating, leaking fluids, or you hear a knocking noise from the engine. Your next steps at this point are critical if you want the dealer to make things right.

Illustration with the text 'When Things Go Wrong’. Read the article

Our comic offers tips and insights for purchasing a used car with confidence.

A person holding a comic book titled 'Purchasing a Used Car' at a social event with people in the background. Read the article

OCJ is thrilled to introduce "Purchasing a Used Car," its inaugural Consumer Confidence Comic. This comic combines a used car buying guide with an interactive coloring book for all Oregonians.

Two comic book covers titled 'Purchasing a Used Car' and 'Comprar un Carro Usado,' featuring colorful illustrations of characters buying a car. Read the article

If buying a used car, you may need financing for your purchase. For many consumers, auto financing is a complicated and hard-to-understand process, even for those who have previously financed vehicles. Learn how financing works and how to maximize financing on your next vehicle purchase.

Illustration of a person looking at financial terms. Read the article

Watch out for common auto scams and schemes to help you make informed decisions and keep your car buying journey on track.

 Illustration of a person holding a warning sign. Read the article

Last spring, OCJ set the stage to regularly seek the input of consumers through a representative statewide survey. In October 2023, we built on those results and asked new questions to understand how a variety of consumer issues are experienced throughout Oregon.

Person using a smartphone while walking, dressed casually. Read the article

While still on track to begin broadly taking consumer clients later this year as announced last November, we are thrilled to share that just before the new year, OCJ filed our first consumer case!

Hand holding car keys with cars in the background. Read the article

In spring 2023, OCJ engaged with the Oregon Values and Beliefs Center to conduct a statewide consumer survey. The survey results are helping us to better understand consumer protection matters through the lens of a representative sample of Oregonians.

Two women in hijabs working on a laptop outdoors. Read the article

The 2023 Legislative Session saw important consumer wins that will benefit Oregon families.

Woman in a grocery store aisle wearing a mask and using her phone. Read the article