Statewide insights on consumer protection

OCJ’s survey findings spotlighted consumer injustices experienced in the past 12 months. Scams/fraud tops the list, and concerns with grocery pricing and telecommunications come in second and third. Oregonians also pointed to solutions in navigating these issues, naming increased access to education and legal services top among their list of desired resources. Other topics include the ability to access legal representation, concerns around high-interest loans, class action lawsuits, holding companies accountable, and online user agreements.

“We should try treating consumers with more fairness and respect." - Hispanic/Latino/x, transgender man, age 18-29, Lincoln County

This brief, pilot survey provides baseline information upon which we can respond and build over time. We will grow our research by implementing a two-part survey in the coming year.